Refund and Returns Policy
JJDSNL accepts eligible return requests within 30 days of delivery for orders placed through jjdsnl.com.
30-day return window
Return requests should be started within 30 days of delivery. Items should be unused, undamaged, and in original packaging when reasonably possible.
How to request a return
Email [email protected] with your order number, checkout email, reason for return, and photos if the item arrived damaged or incorrect.
Return shipping
Unless an item arrived damaged, defective, or incorrect, customers are generally responsible for return shipping costs. Support will confirm the next step before an item is sent back.
Refund timing
Approved refunds are processed after the return is reviewed. Bank, PayPal, or crypto payment processing times can vary by provider.
Non-returnable cases
Items damaged through misuse, missing key parts, or returned without support approval may be refused or partially refunded.
Need help?
Contact [email protected] before sending any item back so the return can be matched to the correct order.